I have just bought my second car through this dealership and could not be happier with the results. Both Nathan and Sophie were exceptionally welcoming, friendly and flexible throughout the whole process and Seth made himself available on more than one occasion to talk to me as well. All in all a fantastic experience, I have again come away extremely satisfied and will almost certainly be back for my next Volvo.
Thank you all!
2 months ago
Really happy with my experience here. Dealt with Tom when looking at a used car. No pressure, total transparency and I came away feeling that he and his manager, Seth had done the best deal that they could for me. I was so happy that we ended purchasing a second car. This time they sought out exactly what what we were after, provided an excellent deal and had both cars prepped and ready to go within the week. Both cars prepped to a very high standard and a couple of little snags sorted without quibble. Seth and Tom did a great job and as such I have no doubt that I will be back in touch in a couple of years for another purchase. Thanks!
in the last week
What an incredible service!
After having had poor experiences with my local volvo dealer, I ventured further afield after following some recommendations, and so glad that I did!
I contacted the Tollbar Volvo who were fantastic from the outset, listened to what I needed and provided advice on options that were available to me and gave a very competitive price for what I required.
From the moment of walking in to the showroom I was greeted and warmly welcomed by reception and then by a member of the service team.
While I waited, I dont believe a single member of staff walked by me without checking I was alright and offering me refreshments, of which I indulged a few.
James the Service manager came over and personally had a chat with me, he was very friendly and helpful, showed a personal interest in my car and the work being completed, and kept checking and updating me whilst I waited. He also took the time to discuss a few questions I had about some of the slightly newer models that I am considering next, and showing me the versions that he currently had in the showroom.
The work was completed to a high standard, the staff were friendly and they completed a health check of my car with a Volvo software update whilst my car was in. (My previous understanding of a dealers free health check was to pry more money from you, however Tollbar simply gave a clean bill of health with an advised length of time left on the brake pads! No Hard Sell...)
A service above and beyond what I have experienced locally, and will not hesitate to visit Tollbar Volvo again in the future!
Thank You, James & Your Team!
a month ago
Tollbar Volvo Warwick are amazing, I’ve dealt with Vauxhall and Merc prior to this and neither have come close in terms of customer service (nor have a few other Volvo dealers actually). I now own a Volvo I’m really pleased with, having got my first Volvo only a year or so ago. They’ve dealt with everything I’ve gone to them with professionally and with a smile. The servicing department have repeatedly helped me sort issues and have rectified mistakes without question/hassle. Dealing with them makes owning and living with a Volvo immensely easy. Sam is superb and Dan is helpful beyond what must be required of him, he has done more than enough to ensure I don’t ever go elsewhere for my car to be serviced. When it came to getting my new car this month, the process started months ago with me having a million and one questions about what I wanted/needed. Tom has been second to none as he’s professional, approachable, judges character brilliantly and has gone well above the norm when dealing with me to make sure I’m happy. Nothing has ever been too much trouble, and I think I’ve really tested the limit sometimes! He’s always answered my calls/emails and has found out information for me that I doubt other customers ever care about. He’s explained things to me patiently and in language that doesn’t baffle, but delivers the necessary level of detail to ensure I could make the right decision when picking my new car. When I collected my car, Sophie dealt with the financial aspects, she makes the dull (but necessary) task enjoyable and is one of the happiest people I’ve ever met. Both her and Tom are truly brilliant at their job. Finally, Seth has been polite and engaging and should be immensely proud of all of the team I’ve dealt with, I’ve never had cause to feel anything other than 100% valued and cared for by Tollbar Volvo Warwick.
2 months ago
Bought the new Volvo V40. Absolutely delighted. Nathan was extremely diligent and attentive even picking me and the kids up from the station, driving us to the dealership and then acquainting us with the new car. Couldn’t have been better. Thank you!